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Privacy Policy

Last Updated: March 18, 2025

1. Introduction

At Vorbi, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered conversational services.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, billing information, and other details you provide when creating an account.
  • Service Usage Data: Information about how you use our services, including voice recordings, chat logs, interaction patterns, and feature usage.
  • Technical Data: IP address, device information, browser type, operating system, and other technical identifiers.
  • Customer Content: Knowledge base content, custom workflows, and other materials you upload or create within our services.
  • Integration Data: Information from third-party services you connect to our platform.

3. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

  • Providing, maintaining, and improving our services
  • Processing transactions and managing your account
  • Training and enhancing our AI models and algorithms
  • Personalizing your experience and providing customer support
  • Analyzing usage patterns to develop new features
  • Sending service updates, marketing communications, and promotional offers
  • Ensuring compliance with our terms and applicable laws
  • Detecting and preventing fraudulent or unauthorized activities

4. Data Retention and Processing

By using our services, you explicitly consent to the collection, processing, and storage of your data as described in this Privacy Policy. We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

We may process and analyze conversation data, including voice recordings and chat logs, to:

  • Train our AI models to improve response accuracy and quality
  • Generate insights about customer interactions
  • Develop new features and capabilities
  • Create aggregated, anonymized datasets

5. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who help us provide and improve our services.
  • Business Partners: Companies we partner with to offer integrated services.
  • Legal Requirements: When required by law, legal process, or government requests.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, correcting, or deleting your personal information
  • Restricting or objecting to certain processing activities
  • Requesting a copy of your data in a portable format
  • Withdrawing consent for future processing

7. Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website or sending you a notification.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@vorbi.ai.